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 Kudos to Dell Computer service

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JimRP
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Posts : 161
Join date : 2011-02-21
Location : Morelia, Michoacán Mexico
Job/hobbies : Retired
Humor : Oblique

20110322
PostKudos to Dell Computer service

My wife and I, who both own Dell laptops purchased in the US (with International Warranties--very important), have had superior experiences with service on those computers here in Mexico. We both needed service on our three year plus laptops. In both cases, we phoned Dell support in the US, they connected us with Dell Latin America, and within three business days, a Dell service tech arrived at our home with the parts needed and repaired our systems. Dell has lots of the business computing market in Morelia, and have several service techs here.

While Dell computers often are not the least expensive, this level of support is quite remarkable in my experience--not only here in Mexico but in the USA as well. We also ordered products from Dell Mexico on-line, and were similarly impressed with their sales and delivery here. I will continue to rely on Dell for our computing needs, and wanted to pass along our positive experiences to you all.

Jim
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Kudos to Dell Computer service :: Comments

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Re: Kudos to Dell Computer service
Post on Mon 11 Jul 2011, 15:54 by Hound Dog
JimRP wrote:
My wife and I, who both own Dell laptops purchased in the US (with International Warranties--very important), have had superior experiences with service on those computers here in Mexico. We both needed service on our three year plus laptops. In both cases, we phoned Dell support in the US, they connected us with Dell Latin America, and within three business days, a Dell service tech arrived at our home with the parts needed and repaired our systems. Dell has lots of the business computing market in Morelia, and have several service techs here.

While Dell computers often are not the least expensive, this level of support is quite remarkable in my experience--not only here in Mexico but in the USA as well. We also ordered products from Dell Mexico on-line, and were similarly impressed with their sales and delivery here. I will continue to rely on Dell for our computing needs, and wanted to pass along our positive experiences to you all.

Jim

A contrary point of view would seem appropriate here James. We purchased our last three computers from Dell in Mexico and were amazed that, while here visiting in Santa Fe, New Mexico, we were refused service without committing to a $130USD fee. There will be no more Dell purchases originating from our home.
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Re: Kudos to Dell Computer service
Post on Mon 11 Jul 2011, 22:26 by JimRP
Hi Dawg,

Sorry to hear that! But the question is whether the computer is still under warranty, and whether you have an international warranty. We currently have three Dells, though one is brand new from the USA. Of our other two, one is under warranty and the other isn't. Recently in Mexico, we called for service on the one not currently under warranty. They informed us there would be a charge of somewhere around $110 US dollars for in-home service. So, we called our regular computer guy who solved the problem for 300 pesos.

On four or five occasions, Dell has come through for us but always on warranty. I always buy the longest full service warranty they offer. Under those circumstances, they've never failed me (and never charged me).

Jim
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